PRIVACY POLICY
Privacy Policy
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*Please read through the following Privacy Policy before using this site.
This privacy policy is outlined in adherence to the regulations of Eryn Kalo and its website: www.erynkalo.com. This privacy policy has been comprised in adherence to all UK national privacy policy laws.
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The following information outlines the way in which Eryn Kalo (herein “we”, “our”, “us”) uses and monitors the personal information that our Users provide to us. We respect the privacy of all of our Users and have taken any essential step to ensure that their information is protected throughout their website experience.
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What Type Of User Information Is Collected?
Any User information that is provided to us is collected and stored. This includes Internet Protocol (IP) address, email address, login details and purchase history. Additionally, we collect data in relation to User preferences, interactions and trends. This includes any information provided to us through our customer support service for the solitary purpose of providing customer support.
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How Do We Collect User Information?
User information is collected through the following tools:
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Implemented Software
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Cookies
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Log Files
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Cookies
Cookies are small data files that are internally saved by Users that provides websites with information regarding User interactions across their website. This enables for a more bespoke User experience. For further information about Cookies, please visit https://ico.org.uk/your-data-matters/online/cookies/.
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Cookies may be managed through the User’s web browser. While Cookies usage is discretionary, we advise accepting Cookies for an enhanced User experience. This website has implemented safe and protected tracking software and applications to monitor User interaction. Here, only User engagement is monitored.
Log Files
Log files are stores of information relating to a User's interactions and a website. This includes Internet Protocol (IP) addresses, Internet Service Providers (ISP), date/time stamps, referring/exit pages and browser types. This information is not associated with any personally identifiable information.
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Transaction Data
When Users purchase our products, we collect personal information, including name, home address, email address and phone number. This is only used for transactional purposes.
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Why Do We Collect User Data?
This site collects User data for a number of reasons:
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To enhance User experience
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To improve our customer support services
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Law and regulatory reasons
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To compile statistical data that may be used to improve the quality of our products and services
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Disclosure purposes with our web host, Wix.com
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To optimise our marketing resources
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How Is User Data Stored?
This website has been created using our host platform, Wix.com. All Eryn Kalo products are sold through this host platform. User data may be stored and shared with Wix.com’s storage systems and general databases. Here, any User data is stored securely behind a firewall.
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All transactions made through this website and the payment gateways offered by Wix.com adhere to the PCI-DSS standards. This includes, but not limited to, monetary brands such as Visa, MasterCard and Amex. By complying with these standards, User information is safely secured through the use of this website.
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How Do We Communicate With Our Users?
We may contact our Users in response to any account issues. Additionally, we may contact our Users regarding any website changes, or with any information that we deem necessary for our Users to be made aware of. This includes text messages, telephone calls, mobile calls, emails, and throughout our social media platforms. No other form of contact will be made to our Users unless specified by the User themselves. We may not be held liable for any contact related issues that deviate from the aforementioned communication channels.
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Privacy Policy Updates
We reserve the right to change, modify and/or adapt this privacy policy at any given time. Any changes made to this privacy policy will adhere to UK privacy policy laws. We recommend reviewing this privacy policy and any of its subsequent changes. Any changes to this privacy policy will be communicated to our Users through email.
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This privacy policy was last updated on March 25th, 2022.
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Marketing & Advertising
By signing up to our newsletter, you are opting in to receive marketing communications from us to the email address you have provided. The email address collected will not be used for any other purposes unless outlined in this privacy policy.
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User information may be used for marketing and advertising purposes. This will only be conducted if we believe that said marketing and/or advertising material may be of interest to you.
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To opt out of targeted advertising, please refer to the guidelines provided by the host channel of which the marketing material was found.
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Our Newsletter - Eryn Kalo Fellowship
This website offers a newsletter service to our Users; known as "ERYN KALO FELLOWSHIP". This newsletter informs our Users of product and service information. Users may subscribe to this newsletter at their own discretion. Users that sign up to our newsletter accept that they will receive product updates and promotional campaigns. In adherence to UK GDPR laws, Users may opt out of this newsletter at any given time. For further information, please visit: https://ico.org.uk/your-data-matters/online/spam-emails/
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Text Message Notifications
By accepting text message notifications, you agree that we may contact you via text message regarding our marketing materials and your User interaction.
If you choose to opt out of this service, please notify us with a response to any text message that we send you. Data rates may apply. Otherwise, please contact our customer service team via email:
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Data Retention
All User data collected through this website is stored securely. We reserve the right to store this information unless explicitly asked otherwise by the User.
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Your Rights
All Eryn Kalo Users are entitled to data protection rights. This includes:
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Right to access – you reserve the right to request copies of your personal data and information
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Right to rectification – you reserve the right to request that we correct any of your data and information that you consider inaccurate
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Right to erasure – you reserve the right to request that we erase any of your information and data, under particular conditions
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Right to restrict processing – you reserve the right to restrict your information and data, under particular conditions
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Right to object processing – you reserve the right to object to how we process your information, under particular conditions
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Right to data portability – you reserve the right to request that we transfer your data to another organisation, or to yourself, under particular conditions
For further information regarding your data rights, please visit: https://ico.org.uk/global/privacy-notice/your-data-protection-rights/
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Minors
This site does not intentionally collect data and personal information from individuals under the legal age in their jurisdiction. Those under the legal age of use should gain parental/guardian consent to both use this website and before providing any personal information to this website. If you believe that your child has provided us with personal information without your consent, immediately contact our customer service team via email:
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Contact Us
For further information regarding our privacy policies, customer complaints, customer enquiries, or general information, please contact our help team via email:
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To find out more information about our support channels, please visit our "CONTACT US" page.